Due to recent
market development with the advent of group buying coupon sites, we feel inclined to explain our philosophy clearly to all
customers.
We aim to
provide reasonably priced spa services to everyone. However, we will never
engage in price war with our competitors, AFOND Spa does not believe in
providing heavily discounted coupons or spa vouchers for our services. Below
are our reasons, so that we can be transparent to all our customers.
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We predict that
such "coupon deals" will actually cause more Spas to close down due to the
nature of the setup, 50% of the price goes to the Online company, while the
other 50% goes to the Spa, which means that the Spa will suffer a loss for every
deal purchased because the cost price of the deal is way above the published
price.
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These Spas may
feel eventually the pressure of being overwhelmed by a swarm of thousands of
customers, and may start compromising on their service standards or recoup losses by
cutting staffs' salary.
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Staffs may
start to feel dejected after facing lower salary and performance standards may drop, lowering
the service
quality.
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Customers will
become angry when they are unable to get a prime time reservation and when they
finally get a slot, chances are they get substandard service.
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In order to
recoup back losses, the participating Spa may be forced to use pressurising
sales tactics to pressure customers into signing spa packages during or after
the spa treatment
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In summary, at
AFOND Spa, we refuse to cut the salary of our therapists and staffs to recoup
losses from such "coupon deals". Our therapists deserve the best we can
offer as they are the reason why customers come back to us.
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No more waiting
for vouchers! No customers will ever feel short-changed because our in-house
promotions are the best discounted spa offers we will ever give. Of
course, if you "like" us on FACEBOOK, you can get more discounts.
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We will never
ever participate in heavily discounted voucher or coupon deals, because it
deviates from our philosophy of not engaging in hard and pushy sales talk to
recoup back losses from such "coupon deals".
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Needless to
say, we will never give out "FREE Massage". In our 12 years of business,
we thrive on providing the best quality spa services at affordable prices.
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We would love
to hear from you, give us your feedback after comparing our services with the
services of the "deals" and be the judge yourself.
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Do take note
that all Spas are now required to provide Insurance Coverage for packages
signed, in order to be CASETRUST accredited, hence if you are purchasing a spa
package without insurance, you assume the full risk if the Spa business closes
down.
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