Do you need to bring or prepare anything before you come to AFOND Spa?

No, unless you are shy and wish to wear a bikini / swim wear when you are enjoying the Jacuzzi Bath.  We will provide disposable underwear and towels for your convenience.

For some of the couple packages that includes a Jacuzzi session, we will leave the room for you to enjoy yourselves, but please unlock the doors after 20 minutes of the Jacuzzi Bath, so we can continue to serve you for the rest of your Spa session.

 

 
Are there any Couple's Room in both your outlets?

Yes, we have couple rooms available at both our outlets, these rooms allow you and your friend / partner to enjoy our Spa Sessions in the same room, they can be booked without extra charges.  There is also 1 VIP Room at South Bridge Road outlet which allows 3 spa-goers to have their spa session in the same room. 

Subjected to availability, advance booking of 3-5 days suggested for weekends and public holidays.

If you prefer to have your treatments done in separate rooms, please highlight to us during your reservation.

 

 
Is the Shower Rooms and Jacuzzi attached within the Rooms?

Yes, each room comes with a shower room attached.  Your privacy is respected and there will be no need to exit your treatment room once the Spa session begins.  For Jacuzzis, there are attached jacuzzis for certain couple rooms, so prior reservations are needed.

The only shared facilities which is outside of your room is the Restrooms and the Infrared Sauna.

 

 
Is the Spa Facilities like the Jacuzzi Bath and Infrared Sauna free?

No, these facilities are chargeable, please clarify with the Customer Service Officers before you use any of our facilities to make sure there are no misunderstandings.

 

 
Should I turn off my mobile phone?

Yes, absolutely, this is your quiet time for you to relax and unwind.  You may turn on your mobile phone after you have left AFOND Spa.

 

 
Are our prices inclusive of GST and other taxes?

Yes, all our prices are nett prices, there will not be any hidden cost or charges.  We have absorbed all the relevant taxes in order to provide reasonably priced and affordable Spa services to the wide public.

 

 
Can we accept Nets or Credit Cards?

Yes, all major Credit Cards and Nets are accepted, we do prefer cash if possible, that really helps us to keep our business going by reducing interest payment to these card companies.

For packages, we also have 0% interest plans with most major credit cards.

 

 
Do you have to tip our therapists?

All tips are appreciated but not compulsory.  Your tip is very rewarding to the spa therapists because they know that they have performed well and up to your expectations.  Even if you do not tip them, please do praise or thank them if they have performed well, as that brings happiness to their day.

 

 
When are we closed?

We are opened every day of the year except Christmas Day and Lunar Chinese New Year, we will be reopened on the 4th day of the Lunar Chinese New Year.

Opening Hours:-
Mon to Fri:                 11am to 9pm
Sat, Sun & P.Holidays: 10.30am to 6.30pm

 

 
Are all the therapists female?

Yes, all our therapists are female and most of them are professionally qualified with certificates recognized by the Singapore Government.

(The only male voice you may hear is the Marketing Manager's, however he is very respectful of your privacy, hence you will never see him in the rooms once the treatment has began.)

 

 
Why is it that AFOND Spa cannot give a time allowance for customers to be late?

You are required to be 15 mins early for your reservation, this allows time for you to park your car or find our location, and visit the restrooms before the Spa Session begins.  We always try our best to accommodate to everyone, however our appointments and rooms are fully booked especially on weekends, thus all latecomers would have their treatment time reduced without compensation.  This is to be fair to customers who arrived 15 mins early and made it a point not to be late.

 

 
Do we hard sell?

"... In my opinion, this is a prevalent problem in the Spa Industry, where some companies advertise very cheap rates like $28 for facial or massage but when you are there, they "force" you to addon treatments for extra costs, and towards the end of the session, they try to use hard-selling tactics to pressure you into parting with $2000 to $4000 to sign up for packages or become their members.  This is how they survive their high marketing costs, their business strategy..."

However, AFOND Spa is proud of ourselves for being able to survive for so many years without resorting to such tactics, we refuse to hard sell, we refuse to hide any costs, and we refuse to make empty promises.  We are in this business because of our Vision:- AFOND Spa aims to provide Beauty and Spa Services to the wide public, while maintaining high class service and quality, achieving "True Relaxation, Rejuvenation and Revitalization".

So my answer is that "No, AFOND Spa does not hard sell, and we also do not disturb you in the midst of your spa session to try to sell packages to you.  In fact, we try our best not to talk to you so you may relax fully especially during massage."

Hence, if you like our service and our attitude to excellence, please spread kind words about us and recommend friends to us, link our website, that way we can continue to spread our wings above the "vultures".

 

 
Can I shower before or after my Spa Session?

You may shower before your Spa Session, but the time is included in your treatment time, which means a shorter massage session.

No, You cannot shower after your massage.  The reason is that your skin is covered with essential oils and it is not recommended that you come into contact with water until 2 hours later, or else rheumatism may occur during old age.  Also, it is beneficial for your body that the essential oils remain on the body for a few hours for it to be absorbed into the body.

 

 
When would my sessions in my package be forfeited?

We are very reluctant to forfeit your sessions, but in the event of either a "No-show" or a cancellation or change of appointment slots with less than 4 hours to the original start time for the appointment, we will have the right to forfeit your sessions without any compensation.

"No-show" is when you have confirmed your reservation the day before and did not informed us of any changes or cancellation, no attempts were made to contact Afond Spa.  In this case, we have the right to forfeit your sessions without any compensation.

Note: Please understand that you have been given the reservation while there are people who aren't as lucky and remain on the waiting list.  Without giving us at least 4 hours notice, we are not able to find customers who can make it in time for a Spa session at Afond, and we have lost our operating capacity due to this.  To be fair to us, we have no choice but to forfeit sessions when the above situations happen.

To be fair to you, we always try our best to rearrange another appointment on the same day for you, however it may not be possible at short notice, especially within 4 hours.

 

 
Do we provide any "extra" services?

No.  We are a professional Spa and a member of Spa Association Singapore, we are now a category 1 Spa (The highest accolade awarded to Day Spas) and all our therapists are professionals with relevant certificates and diplomas.  We provide proper and professional massage, facials and other spa services.

Please respect our therapists and bear in mind that the Management does not tolerate any "special" requests and we will not hesitate to involve the Police.

 

 
 
 
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